From the moment a customer reports a faulty unit to the day it is back in service, NodusGO keeps the repair moving and the customer informed, and knows whether it is under warranty before anyone has to ask.
A repair request captures the unit and its fault, then moves through quote and purchase order into a repair order: the same flow your sales and service teams already use.
Repair requests from your team, or straight from the customer portal
Quotes and purchase orders handled in the same flow
Converted into a repair order once the customer has approved
Every unit carries its warranty from production, so NodusGO works out the coverage itself and adjusts the request for warranty or no-charge repairs.
No manual warranty lookups
Warranty and no-charge repairs handled consistently
The unit's fault description carried over from the site
The unit's journey to your workshop and back to site is tracked automatically, with updates from more than 3,400 carriers, whichever one you use.
Inbound shipment from the customer to your workshop
Repair stages: received, in repair, ready to ship
Outbound shipment back to site, until it is delivered
Your customers follow their repairs live in the customer portal, so your team spends less time answering "where is my unit?"
Live repair and shipment status in the portal
Fewer status calls and emails
Every repair recorded in the unit's history
A repaired unit returns to normal condition and to the site's spares pool, or is retired, and its full history stays with it.
Repaired units go back to the spares pool, ready for the next swap
Retired units stay on record
An accurate installed base after every repair
NodusGO follows every unit you sell, from quote and order through production, shipment and installation to warranty, service and repair, with a customer portal on top. Your team runs on the same platform: expenses, overtime, holidays and documents.
One platform. Every team. Complete clarity.
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