The NodusGO customer portal gives each customer a place of their own: they raise requests, approve quotes with a purchase order, follow every order and repair as it happens, and sign off your paperwork. Your office stops being their answering service.
Customers raise field service, equipment and repair requests themselves. A repair request starts from the faulty unit at their site, with its fault already described.
Field service, equipment and repair requests from the portal
Repairs requested from the unit itself
Equipment requests priced at the customer's agreed rates
Your quote appears in the portal for the customer to review. They accept it by entering their PO number or uploading the PO document, and the request moves on.
Every quote to review in one place
PO number or document uploaded in the portal
No PO lost in someone's inbox
Service orders, equipment orders and repair orders update in the portal as your team works on them, shipments included, so customers know where things stand without asking.
Service order progress from start to finish
Equipment orders with estimated ship and delivery dates
Repairs and both of their shipments followed live
Customers see each of their sites with its contacts, the equipment installed there and the status of every unit, plus the spare units on hand.
Sites, site contacts and installed equipment
Every unit and its status, with a repair one step away
Spare units ready to swap in
Timesheets and spare parts usage go to the customer to approve, and their feedback on your service comes back to you, with your replies in the same place.
Timesheets approved online
Spare parts usage approved by the customer
Customer feedback and your replies in one thread
The first contact you invite becomes the customer's portal administrator and adds the rest of their team. Each contact sees the whole company or only their own office, in English, German, French, Spanish or Portuguese.
Portal administrators manage their own contacts and sites
Access to the whole company or one office
Your news and notifications in their portal
NodusGO follows every unit you sell, from quote and order through production, shipment and installation to warranty, service and repair, with a customer portal on top. Your team runs on the same platform: expenses, overtime, holidays and documents.
One platform. Every team. Complete clarity.
Copyright © NodusGO 2026