Every sale runs through one request: the quote built from your price lists, the customer's purchase order, the order through production and shipment, and the installed base it ends up in.
Field service, equipment and repair requests each follow their own path: a scope of work where the job needs one, then the quote, the purchase order and the order. Requests come from your team or straight from the customer portal.
Three request types: field service, equipment and repair
Each request assigned to someone and followed stage by stage
Lost requests kept for reporting, out of the way of active work
Line items come from your product catalog and price lists, with the customer's pricing agreement, discounts and markup applied. The quote PDF carries your own cover page and goes to the customer to approve.
Products and labour on one quote, priced from your active price lists
Customer-specific prices from pricing agreements
Quote PDFs translated into your customer's language by AI
Customers approve the quote by entering their PO number or uploading the PO document in the portal, or your team records it. Once both are there, the request becomes an order in one click.
PO number and document captured on the request
Service, equipment or repair order generated from the request
The request closes and the order starts automatically
An equipment order moves through six stages, from accepted to delivered. Production items are marked complete as they are built and packed onto packing lists, and estimated ship and delivery dates keep the customer informed.
Created, Accepted, In Production, Ready to Ship, Shipped and Delivered
Production items completed and assigned to packing lists
Estimated ship and delivery dates the customer can see
Each packing list is dispatched with its tracking number, and the carrier is recognised automatically. The units then join the customer's installed base, each with its serial number and warranty, ready for service.
Carrier detected from the tracking number
Customers follow their orders and shipments in the portal
Shipped units added to the customer's installed base automatically
Statistics on requests and quotes show what open requests are worth at each stage, what you have won, and how your quotes perform, with every currency kept apart.
Open and won request value by stage, per currency
Quote win rates, average values and turnaround times
Every quote across every request in one list
NodusGO follows every unit you sell, from quote and order through production, shipment and installation to warranty, service and repair, with a customer portal on top. Your team runs on the same platform: expenses, overtime, holidays and documents.
One platform. Every team. Complete clarity.
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