When an equipment order ships, NodusGO adds every unit to the customer's site: serial number, position, warranty and history included. No spreadsheet to keep up to date, and no guessing whether a repair is covered.
As equipment orders are produced and delivered, each unit is added to the customer's site as part of its bill of materials. Your installed base stays current without anyone typing it in twice.
Every unit recorded at its site, with its serial number and a tag for its install position
Units grouped by system or area, such as an engine room or a production line
Spare units kept in each site's spares pool, ready to swap in
Each unit gets its warranty date from production. When a customer reports a fault, NodusGO already knows whether the unit is covered, and repair requests adjust for warranty and no-charge cases on their own.
Warranty expiry stored on every unit, from the order it was built under
Warranty checked automatically on every repair request
No more digging through old order files to settle a warranty question
Each unit has its own status and audit trail: installed, faulty, swapped, sent for repair, repaired and back in the spares pool, or retired.
Mark a unit faulty and the fault description carries into its repair request
Swap a faulty unit for a spare in one step
A complete history for audits and for answering customer questions
Through the customer portal, your customers see the equipment at their sites and its status, and send you service and repair requests without picking up the phone.
Customers see their sites, equipment and units in the portal
Service and repair requests submitted straight from the portal
Live updates while their orders and repairs are underway
NodusGO follows every unit you sell, from quote and order through production, shipment and installation to warranty, service and repair, with a customer portal on top. Your team runs on the same platform: expenses, overtime, holidays and documents.
One platform. Every team. Complete clarity.
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